1. Introduction
At Salerno Vitamins, we prioritize your privacy and security. This Contact Information Policy explains how we collect, use, store, and protect your contact details when you interact with us through our website, customer service, or other communication channels. We are committed to handling your personal information in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Information We Collect
We may collect the following contact details when you engage with Salerno Vitamins:
- Full Name
- Email Address
- Phone Number
- Mailing Address
- Billing and Shipping Address
- Any other information voluntarily provided by the customer
3. How We Use Your Contact Information
We use your contact details to:
- Process orders and provide order confirmations
- Deliver products and provide shipping updates
- Respond to inquiries and customer service requests
- Send promotional emails, exclusive offers, and newsletters (only if you opt-in)
- Improve our services and customer experience
- Comply with legal and regulatory requirements
4. Your Privacy Rights
If you are located in the European Economic Area (EEA), California, or other regions with privacy laws, you may have specific rights regarding your personal data:
GDPR Rights (for EEA Customers)
Under the General Data Protection Regulation (GDPR), you have the right to:
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Access: Request a copy of the personal data we hold about you.
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Rectification: Correct inaccurate or incomplete data.
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Erasure: Request deletion of your data (“right to be forgotten”).
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Restriction: Request limited processing of your data.
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Objection: Object to the processing of your data for marketing purposes.
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Portability: Receive your data in a structured, machine-readable format.
CCPA Rights (for California Customers)
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
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Know what personal data we collect and how we use it.
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Request Deletion of personal data we have collected.
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Opt-Out of the sale of personal data (Note: Salerno Vitamins does not sell personal data).
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Non-Discrimination for exercising their privacy rights.
To exercise any of these rights, please contact us at vitamins@salernocenter.com or call 212-582-1700.
5. Communication Preferences
Customers can manage their communication preferences at any time by:
- Clicking the "Unsubscribe" link in promotional emails
- Adjusting preferences in their Salerno Vitamins account
- Contacting our Customer Support Team
6. Sharing and Security of Contact Information
We do not sell, rent, or trade your contact information. We may share it only in the following cases:
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Third-Party Service Providers: We work with trusted partners for payment processing, order fulfillment, and email marketing.
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Legal Compliance: If required by law, we may disclose contact details to comply with legal obligations.
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Business Transfers: In the event of a company sale or merger, your information may be transferred to the new entity.
7. Data Retention & Protection
- We retain contact details only as long as necessary for the intended purpose.
- We implement security measures to protect personal information from unauthorized access, loss, or misuse.
8. Contacting Us
If you have any questions regarding this policy or wish to update your contact details, please reach out to:
📧 Email: vitamins@salernocenter.com
📞 Phone: 212-582-1700
📍 Mailing Address:
Salerno Center for Complementary Medicine
345 E 37th St, Suite 208
New York, NY 10016
9. Policy Updates
Salerno Vitamins may update this policy from time to time. Any significant changes will be communicated via email or through our website.
By using our website and providing your contact information, you acknowledge and agree to this policy.
