Effective Date: February 17, 2025
Welcome to Salerno Vitamins! By using our website (the “Site”) and purchasing our products, you agree to these Terms of Service (the “Terms”). Please read them carefully.
1. General Terms
By accessing or using this Site, you confirm that you:
- Are at least 18 years old or have permission from a legal guardian.
- Will use our Site and services only for lawful purposes.
- Will not use our products for any unauthorized or illegal activities.
We reserve the right to refuse service, cancel orders, or restrict account access at our discretion.
2. Shopify Platform & E-Commerce Terms
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products.
- Your data may be stored through Shopify’s databases, subject to their Privacy Policy and Terms of Service.
- Shopify processes transactions securely, but we are not responsible for data breaches or security failures on their platform.
For more details, visit Shopify's Terms of Service.
3. Orders & Payment (Stripe Only)
- All prices are listed in USD and are subject to change without notice.
- We only accept payments via Stripe.
- By completing a purchase, you agree to provide accurate billing and payment information.
- Your payment will be processed securely via Stripe, and we do not store or have access to your credit card details.
- We reserve the right to refuse or cancel orders at our discretion, including suspected fraudulent transactions.
For more information on Stripe’s security and privacy practices, visit Stripe's Terms.
If your order is canceled, we will attempt to notify you and issue a full refund if applicable.
4. Shipping & Delivery
- Orders are typically processed within 2-5 business days.
- Shipping times vary based on your location and selected shipping method.
- Once shipped, we are not responsible for lost, stolen, delayed, or damaged packages.
- International orders may be subject to customs duties and taxes, which are the buyer’s responsibility.
For more details, see our Shipping Policy.
5. Returns & Refunds
We want you to be satisfied with your purchase! Our return policy is as follows:
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Returns accepted within 30 days of purchase on unopened, unused products.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Refunds are processed within 7-10 business days after receiving your return.
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Final Sale items, personalized products, and opened supplements cannot be returned.
To initiate a return, contact us at vitamins@salernocenter.com.
6. Subscription Services
If you subscribe to recurring orders:
- You authorize automatic billing via Stripe for each subscription cycle.
- You may cancel anytime before the next billing date via your account settings.
- Cancellations do not guarantee refunds for already processed orders.
7. Product Information & Health Disclaimer
- The statements on our Site have not been evaluated by the FDA.
- Our products are not intended to diagnose, treat, cure, or prevent any disease.
- Consult your healthcare provider before using any supplement, especially if you are pregnant, nursing, or have a medical condition.
- We do not guarantee specific results, as individual experiences may vary.
8. Shopify Security & Third-Party Services
- Payments are processed securely via Stripe.
- We do not store your full payment details. Stripe handles all transactions under PCI-DSS compliance.
For more details, visit Stripe's Privacy Policy.
9. GDPR & CCPA Compliance
We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Your Rights Under GDPR (EU Customers)
If you are an EU resident, you have the right to:
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Access your personal data.
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Request correction of inaccurate or incomplete data.
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Request deletion of your personal data under certain conditions.
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Restrict processing of your data.
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Request data portability to another service.
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Object to automated decision-making, including profiling.
To exercise your rights, please contact us at vitamins@salernocenter.com.
Your Rights Under CCPA (California Customers)
If you are a California resident, you have the right to:
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Know what personal information we collect and how we use it.
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Request deletion of your personal data.
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Opt out of data sharing or sales (we do not sell personal data).
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Request access to specific pieces of personal data we have collected.
We do not sell personal information to third parties. For more details, visit our Privacy Policy.
To exercise your CCPA rights, please email vitamins@salernocenter.com with "CCPA Request" in the subject line.
10. Limitation of Liability
To the fullest extent permitted by law, Salerno Vitamins, its owners, employees, and affiliates:
- Are not liable for any indirect, incidental, special, or consequential damages from the use of our Site or products.
- Do not guarantee that our Site will be error-free, secure, or uninterrupted.
- Are not responsible for damages resulting from incorrect use of our products.
11. Privacy Policy
Your use of our Site is also governed by our Privacy Policy, which outlines how we collect, store, and protect your personal information.
Read our Privacy Policy.
12. Changes to These Terms
We reserve the right to update, modify, or replace these Terms at any time. Changes will be posted on this page with the effective date.
Your continued use of our Site constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.
Any disputes will be resolved through binding arbitration or in New York courts, unless prohibited by law.
14. Contact Information
For questions regarding these Terms, please contact us at:
📧 Email: vitamins@salernocenter.com
📍 Address: 345 E 37th St Suite 208, New York, NY 10016
📞 Phone: (212) 582-1700
